Return & Refund Policy
Change of mind
We stand behind the products we sell on GADGET BITZ therefore if an order doesn’t meet your expectations we will happily refund you, as long as the product is returned unused in its original condition within 45 days of receipt. This includes the product manual and packaging. Please be mindful not to assemble or modify a product before returning it; otherwise we will not be able to refund your purchase. GADGET BITZ is also unable to refund, and return an item where the packaging or product is returned damaged or marked.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
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•Dissatisfaction With Product
- You are NOT happy with your order: You’ve purchased your Gadget bitz products in the last 45 days and want to return them, we will process full refund as soon as possible when we receive the items from you (If the product is intact)
The product you’ve purchased is completely non-functional
You did not receive your product within 60 business days or 90 business days (South America) of purchase
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Damage caused by accident
Normal wear and tear
Break down of colors and materials due to sun exposure
No returns/exchanges for products with water/sun exposure will be accepted.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future.
Upon safe receipt of your returned unused item, we will inspect the item before advising you by email that a refund has been processed. We will refund your item at the purchase price (- shipping cost).
If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.